Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery process.
How do you ensure the freshness of perishable items during transit?
All perishable goods are packed in temperature-controlled, insulated thermal liners with non-toxic gel ice packs to ensure they remain fresh from our kitchen to your doorstep.
What is the standard shipping timeframe for orders?
Orders are processed within 1-2 business days. Depending on your location, standard shipping takes 3-5 business days, while express options are available for next-day delivery.
Do you offer options for specific dietary requirements?
Yes, Tales offers a curated range of vegan, gluten-free, and organic products. You can use our website filters to browse items that meet your specific dietary needs.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.